GENERAL INFO
TERMS AND CONDITIONS

 

SET-UP CHARGES: SET-UP CHARGES: Set-up charges are $75.00 (V) for 4/C art, and $30.00 (V) per PMS color or spot color

LESS THAN MINIMUM CHARGE: A Less Than Minimum Charge of $100.00 (V) will apply to all orders of less than 500 pieces.

RUN CHARGES: An extra 5th color or varnish hit will be an additional $0.10 (V) per color.

SPECIAL INK CHARGE: If your job requires a special ink (fluorescent, metallic, etc.) a Special Ink Charge of $75.00 (V) will apply.

COLOR MATCHING: Lamination may slightly alter color(s). Standard Pantone (PMS) Colors are used for some printing and all silkscreening jobs. For proper color matches on a 4-Color Process job, a Matchprint ($150, V) is required. If we are matching to a digital proof, we will match to color as closely and as reasonably as possible.

DIE CHARGES: We have many standard dies on hand; however, pricing for shapes and sizes requiring custom dies will be quoted on a per job basis. Please contact Customer Service for details and pricing.

PRODUCTION TIME: Standard production time is 4-5 working days from proof approval for most orders. Please contact Customer Service if your needs differ.

RUSH CHARGES: NO RUSH CHARGES ON MOST JOBS! The only time we'll ever charge a rush is to meet a large quantity order in an extremely small amount of time, thereby requiring multiple shifts. Please talk to your Customer Service rep for details on this type of service.

OVERS/UNDERS: Over/Under runs of 5% - 10% are standard. If exact quantities are required, please indicate this as such on all purchase orders.

SHIPPING: All orders will ship UPS Ground unless otherwise stated on purchase order. Drop shipments are available for $10.00 each (V). Freight costs for large orders are also available by custom quotation – please contact Customer Service for more information.

PACKAGING: All orders are bulk packed unless otherwise requested. Custom bagging, shrink-wrap, polybagging, blister packaging, skin packing, RF sealing, vacuum form, heat sealing, and custom package design is available. Please contact Customer Service for details.

TERMS: All first time orders require a 50% deposit with the balance COD or prepaid before shipment is made. All customers must complete a credit application to be considered for an open account. Upon credit approval terms are Net 30. We also accept all major credit cards.

CANCELLATION TIME: Accepted orders are subject to a cancellation fee. Customer will be required to pay for any and all work completed at time of cancellation.

RETURNED MERCHANDISE: All return claims must be submitted in writing within 5 working days after receipt of goods. No returns will be accepted without prior written authorization.

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